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With our Delivery-Based Review Requests feature, you have the flexibility to schedule review requests for your orders after they have been marked as Delivered in your Shopify store. This convenient option streamlines your review request process and ensures timely communication with your customers.
How it works
Here’s a quick look at how review request emails are sent upon order delivery:
Your customer places an order.
We schedule the review requests for each product in the order. The review requests will have the status Waiting for delivery.
The order is shipped and marked as Delivered by you or a third-party Shopify app.
Before you begin
Supported Carriers: If you use carriers such as USPS, UPS, FedEx, Canada Post, or Sendle, you can easily include the tracking number and carrier information in your order details when fulfilling the order. These carriers will then directly update the delivery status.
Other Carriers: If you employ carriers other than those listed above, consider integrating a third-party shipping app that can update the delivery status on Shopify on your behalf. Some compatible apps include Trackiest, Shipway, ParcelPanel, Rush, Where's My Order?, and TrackingMore.
Regardless of the method used to update the delivery status, please note that we can only receive this information from Shopify. If notifications are not transmitted to us, we won't be able to schedule your review requests.
Enabling delivery-based review requests
Follow these steps to enable Delivery-Based Review Requests in your Judge.me admin:
From your Judge.me admin, go to Settings > Request scheduling.
Scroll down to the Delivery-based requests section.
Select Enable delivery-based requests.
Click Save.
How it works
The process for Delivery-Based Review Requests is as follows:
When an order is marked as Delivered or if Delivery-Based Requests are deactivated, the order will be classified as Waiting for Delivery.
You can manually send these Waiting for Delivery requests individually or in bulk.
Considerations
Please be aware of the following limitations:
Klaviyo Requests: This feature is currently incompatible with Klaviyo requests.
AfterShip Integration: If you have both AfterShip and Delivery-Based Requests enabled, AfterShip will be the exclusive scheduling option used.
Tracking via AfterShip: If AfterShip is enabled and encounters tracking issues, Delivery-Based Requests may not function as expected.