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Sharing reviews as Facebook posts

Manually or automatically share your best reviews to Facebook as posts

You can share your Judge.me reviews on Facebook to highlight real customer experiences and build social proof.

In this article, we’ll show you how to connect your Facebook account, customize your push template, and share your reviews as posts on your Facebook page — both automatically and manually.

Considerations

  • Your Facebook connection will expire automatically after 2 months due to Facebook’s access token policy. To keep sharing reviews without interruption, reconnect your Facebook accounts in Judge.me at least once every 2 months.

  • If you're looking to show reviews in your Facebook and Instagram shops, not to share reviews as posts in your Facebook page, check out Meta syndication instead.

  • Reviews with only star ratings are not shared to Facebook automatically. They can still be shared manually.

Connect your Facebook account

To start sharing reviews on Facebook, first connect your Facebook account to Judge.me:

  1. From your Judge.me admin, go to Settings > Integrations > Facebook and Instagram.

  2. Click Continue with Facebook then follow the steps to connect your Facebook account.

  3. Click Activate next to the Facebook page you want to connect.

Customize the Facebook push template (optional)

Available on the Awesome plan

You can edit the Facebook push template to control how your reviews appear when shared on Facebook.

To customize the Facebook push template:

  1. From your Judge.me admin, go to Settings > Social sharing > Automatic social push.

  2. Scroll down to the Push Template section at the bottom.

  3. In the Facebook tab, adjust the push template to your likings.

  4. For reviews without a photo, we will automatically use the product image in the post. For reviews with photos, to choose whether to use the review image or the product image:

    • For Reviews with photos, select one of the following options:

      • "Include a photo of the review" to use the customer-uploaded photos

      • "Include the product image" to use the product image

  5. Click Save.

Default Facebook push template:

{{ review_rating_emoji }} {{ review_rating }} star review from {{ reviewer_name }}: {{ review_title }}

{{ review_body }}

{{ product_url }}

Variables you can use in the Facebook push template:

  • {{ reviewer_first_name }}

  • {{ reviewer_last_name }}

  • {{ reviewer_name }}

  • {{ review_rating_emoji }}

  • {{ review_rating }}

  • {{ review_title }}

  • {{ review_body }}

  • {{ product_url }}

Share reviews to Facebook manually

Available on the Free plan

Once you've connected your Facebook account to Judge.me, to manually share a review as a post on your Facebook page:

  1. From your Judge.me admin, go to Reviews.

  2. Find the review you want to share.

  3. Click the 3-dot icon (...) on the right of that review.

  4. Select Share on social media.

  5. Select Facebook.

  6. A pop-up will appear showing the Facebook push template. You can edit the text for this specific post (e.g. add hashtags, mentions, or emojis) or leave it as is if you’re happy with the template content.

  7. Click Publish post to share the review on Facebook.

Share reviews to Facebook automatically

Available on the Awesome plan

Once you've connected your Facebook account to Judge.me, you can automatically share reviews as posts on your Facebook page:

If you're not part of the Early users program:

  1. From your Judge.me admin, go to Settings > Social sharing > Automatic social push.

  2. Scroll down to the Automatic push criteria section.

  3. Select "Enable automatic social push".

  4. In the Choose percentage of new reviews to post field: enter the percentage of new reviews to share automatically (0-100).

  5. In the Minimum review rating dropdown, choose from the following options:

    • "All reviews"

    • "2 stars"

    • "3 stars"

    • "4 stars"

    • "5 stars"

  6. Check the box next to "Only post reviews with photos" if you only want to share reviews with photos.

  7. Check the box next to "Only post reviews from verified buyers" if you only want to share reviews from verified customers.

  8. In the Time interval dropdown, set how long to wait before sharing another review post:

    • "Right away"

    • "Every 30 minutes"

    • "Every 1 hour"

    • "Every 3 hours"

    • "Every 6 hours"

    • "Every 12 hours"

    • "Every 24 hours"

  9. Click Save.

Note:

If you’ve also connected your Instagram or X account, the same reviews will be automatically shared there.

To stop sharing reviews to Facebook, Instagram, and X:

  1. From your Judge.me admin, go to Settings > Social sharing > Automatic social push.

  2. Scroll down to the Automatic push criteria section.

  3. Select "Disabled".

  4. Click Save.

If you're part of the Early users program:

  1. From your Judge.me admin, go to Settings > Social sharing.

  2. In the Automatic social push card, click Manage settings.
    ​

  3. Turn on Automatically post reviews to your connected platforms.

  4. Under Post to, turn on Facebook.
    ​

    ​

  5. Click the Filters row to set which reviews are eligible for sharing:
    ​

    • Open the Review rating dropdown to set a minimum star rating.

    • (Optional) Check Only reviews with photos to share only reviews that include customer photos.

    • (Optional) Check Only verified reviews to share only reviews from verified buyers.

    • Click Save in the Filters modal.
      ​

  6. Click the Schedule and volume row to set when reviews are posted:
    ​

    • (Optional) Check Share my existing reviews to also share reviews you've already collected.

    • Under Posting schedule, click + next to each day you want to post, then select the hour from the dropdown. Times use your store's timezone.

    • You can add multiple time slots per day. Days without a time slot show "Don't post" and are skipped.

    • Click Save in the Schedule modal.
      ​

  7. Click Save.

At each scheduled time slot, the app picks one qualifying review and posts it to your Facebook page. Reviews are selected randomly so your social feed stays varied. The app only posts when a matching review is available — if no new review meets your filters at a scheduled time, that slot is skipped.
​

Notes:

  • If you've also connected Instagram or X, you can turn them on individually under Post to. Each platform gets its own review at each scheduled time slot.

  • Already using the old automatic social push? Your current setup keeps working unchanged. You only switch to the new day/time schedule when you open Schedule and volume and click Save.

To stop sharing reviews to Facebook only:

  1. From your Judge.me admin, go to Settings > Social sharing.

  2. In the Automatic social push card, click Manage settings.

  3. Under Post to, turn off Facebook.

  4. Click Save.

To stop all automatic sharing, turn off Automatically post reviews to your connected platforms and click Save.

Post activity

Available for early users program participants

Every review shared to Facebook — whether automatic or manual — appears in the Post activity log. You can find it following the steps below:

  1. From your Judge.me admin, go to Settings > Social sharing.

  2. In the Automatic social push card, click Manage settings.

  3. Scroll down and click Post activity.
    ​

Each entry shows the review, platform, status, date, and whether it was shared automatically or manually. You can filter the log by platform, status, and origin.

  • Success — the review was posted. Click View post ↗ to see it on Facebook.

  • Failed — the post failed. The reason is shown below the status. Click Retry if available, or reconnect your account if prompted. Some failures show Can't be retried when the issue is permanent (e.g. content policy violation).

  • In progress — the post is being processed (rare for Facebook).

If a platform fails several times in a row, it is automatically paused to prevent a broken connection from using up your scheduled slots. Once you reconnect and a post succeeds, automatic posting resumes on its own.

Troubleshoot

Authentication section stuck on loading

When connecting your Facebook account to Judge.me, if you see a loading icon instead of the Continue with Facebook button, you can access the setting via this link instead https://app.judge.me/settings/integration_settings?app=facebook-and-instagram&redesign=1.

I don't see the Facebook page I want to connect

When connecting your Facebook account to Judge.me, if you don't see the Facebook page you want to connect, first check if you have Facebook access to a Page.

If you have the Page access, continue to follow these steps:

Step 1: Remove the Judge.me integration in your Facebook account

  1. Log into Facebook, then click your profile photo in the top right.

  2. Click Settings & privacy > Settings.

  3. In the menu on the left, scroll down to Business integrations.

  4. Find "Judge.me" and click Remove.

  5. In the next popup, click Remove again.

Step 2: Connect your Facebook account to Judge.me again

  1. From your Judge.me admin, go to Settings > Social sharing > Automatic social push.

  2. Click Continue with Facebook then follow the steps to connect your Facebook account. You should see all your managed Facebook pages now.

  3. Click Activate next to the Facebook page you want to connect.

Resources

  1. See our latest updates:

    ➡️ Check our Unboxed page to discover newly launched features and improvements from Judge.me. See what’s new and start using the latest updates to grow your store.

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