Available on the Awesome plan.
By default, Judge.me Email sends from a shared Judge.me domain (emails.judge.me), which works with no setup. Sending from your own domain can improve deliverability and make your emails look more clearly yours. You'll find this in Settings > Sending domain.
Considerations
DNS changes aren't instant. Judge.me automatically re-checks your domain once a day, and you can also click Check verification any time to check immediately after updating your records.
Verifying your domain isn't enough on its own — the specific sender address you use to send emails also needs to be on that verified domain. An address on a different domain will still fall back to the shared Judge.me domain, even if you have a verified domain on file.
If a DNS record is later removed or changed and stops verifying, your domain shows as broken and your emails automatically fall back to the shared Judge.me domain until it's fixed.
If your domain is already connected on another of your stores, you don't need to set it up again — see "Using one domain across several stores" below.
How it works
Setting up a custom domain takes three steps:
Add your domain — enter the root domain you want to send from.
Add DNS records — add the records Judge.me gives you to your domain's DNS.
Verify — Judge.me checks the records and activates your domain.
The DNS records cover DKIM, Return-Path, and DMARC, which prove you're allowed to send from the domain and help your emails reach the inbox.
Set up your domain
From your Judge.me Email admin, go to Settings > Sending domain.
Enter your domain and click Add domain.
Add the listed DNS records at your domain provider. Judge.me checks your records automatically once a day — or click Check verification to check right away once you've added them.
Once the records are in place, Judge.me verifies them and your domain shows as Active.
Go to Settings > Sender & tracking and update your From email to an address on your newly verified domain. Verifying the domain alone doesn't change what your emails send from — your From email has to actually use it.
Note: If a DNS record later stops verifying, your domain shows as broken and emails fall back to the shared Judge.me domain until it's fixed.
Using one domain across several stores
Once a domain is verified on one store, any other store you own can use it too — no second DNS setup is needed.
When you add a domain that another store is already sending from, Judge.me emails whoever is currently sending from it and asks them to confirm the new store. Your Sending domain page shows a waiting state until any one of them accepts.
If nobody is actively sending from the domain any more (for example, the original store uninstalled), your new store is granted the domain straight away with no approval step.
In both cases, the DNS records stay exactly as they are. One pass of DNS authentication covers every store on the same brand domain.
Troubleshooting
My domain has been "Unverified" for a while
My domain has been "Unverified" for a while
Make sure that the DNS records match exactly what Judge.me provided — a common cause is a typo or an extra record from your provider's default setup conflicting with it.
Click Check verification after fixing anything; you don't need to wait for the next automatic check.
My domain was Active, now it shows "Broken"
My domain was Active, now it shows "Broken"
Something changed at your DNS provider — a record was edited or removed. Judge.me re-checks verified domains daily, so this is caught automatically; your emails fall back to the shared Judge.me domain until the records are fixed and re-verified.
I verified my domain but emails are still sending from the shared address
I verified my domain but emails are still sending from the shared address
Check that your Sender identity's From address is actually on the verified domain — a verified domain only covers sending from that exact domain, not any address you might have configured separately.
My domain is verified at my DNS provider but Judge.me still shows "Not verified"
My domain is verified at my DNS provider but Judge.me still shows "Not verified"
Issue:
Your DNS records are correct, but Judge.me still shows the domain as Not verified.
Why it happens:
In some cases, domain verification status wasn't re-syncing after the initial check. This was fixed in September 2026.
How to fix:
Click Check verification to trigger a fresh check. If the DNS records are in place, the domain should verify immediately.
Resources
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