Our support team is available 24/7, including weekends and holidays. This article covers the channels you can use to reach us, how quickly you can expect a reply, and what to include in your message so we can help you faster.
Support channels we offer
1. Live chat (recommended)
The fastest way to reach us is through live chat:
From your Judge.me admin: click the chat icon in the bottom-right corner
From our website or help center: use the same chat icon on any page
You'll get an instant response from our AI assistant, which can resolve most questions right away. If you need more help, our human support team is available around the clock.
2. Email
You can also email us at support@judge.me. We reply to emails within 24 hours.
Tip: If you email us from the address associated with your store, we can look into your account details right away without extra verification steps.
Channels we don't offer
To keep support fast and available 24/7 for all merchants, currently we don't offer:
Phone support — we don't provide a support phone number
Demo, onboarding, or consultation calls — we don't schedule video or screen-share calls
Written support lets us share direct links, screenshots, and step-by-step instructions you can refer back to any time.
How to get help faster
Including these details in your first message helps us resolve your question sooner:
Your store URL
A link to the page where you're seeing the issue
Screenshots or a screen recording of the problem
Any error messages you received, copied in full