Available on the Awesome plan

Judge.me offers two flexible ways to translate reviews shown in your Review Widget:

Automatic translation: Reviews are instantly translated based on your store's default language or the customer’s preferred browsing language.
Manual translation: Customers can translate individual reviews with one click.

Both methods help your store become more accessible and customer-friendly, especially for international audiences.

Considerations

We use a combination of the Chrome Translation API and AI-powered translation to translate your reviews. While this provides high-quality results in most cases, machine translation isn’t perfect, so occasional inaccuracies may still occur.
Currently, review translation only works in the Review Widget.

Automatic review translation

Here's an example of how the automatic review translation works:

For single-language stores:
- If your store’s primary language is English and a customer writes a review in French, we will automatically translate that review into English.
- Customers have the option to view the original text using the Show original link.
For multi-language stores:
- If your store supports English and Spanish:
  - Customers browsing in English will see all reviews automatically translated into English.
  - Customers browsing in Spanish will see all reviews automatically translated into Spanish.
- Customers have the option to view the original text using the Show original link.

To enable the automatic review translation in the Review Widget:

We will then start the process to detect the languages of your reviews, which could take up to 48 hours.

Here's an example of how the manual review translation works:

For single-language stores:
- If your store’s primary language is English and a customer leaves a review in French, the review will appear in French by default.
- Customers will see a Translate review to English link. After clicking it, the English version will appear, and customers can switch back at any time using the Show original link.
For multi-language stores:
- If your store supports English and Spanish:
  - Customers browsing in English will see a Translate review to English link for non-English reviews. After clicking it, the English version will appear.
  - Customers browsing in Spanish will see a Translate review to Spanish link for non-Spanish reviews. After clicking it, the Spanish version will appear.
- Customers have the option to view the original text using the Show original link.

To enable the manual review translation in the Review Widget:

Review translations enabled but reviews aren't translating on the storefront

If you've enabled review translations but reviews aren't translating on your storefront, check the following:

Translation method: Make sure you've selected the right method. If you chose "Let customers translate reviews manually," reviews won't be auto-translated — customers will see a "Translate review" link instead. To auto-translate, select "Translate reviews automatically" under Settings > Language > Widgets and translations.
Multi-language widgets: Auto-translate requires multi-language widgets to be enabled. Go to Settings > Language and make sure Enable multi-language widgets is turned on. Learn more about: Using multi-language widgets to match your store languages.
Store languages in Shopify: The target language must be published in your Shopify admin (Settings > Languages). If the language isn't published there, Judge.me can't detect it.
Language list not refreshed: After publishing a new language in Shopify, it can take up to 24 hours for Judge.me to pick it up. You can force a refresh at Settings > Language > Refresh list.
Review Widget version: Auto-translate for review content is only available on the new version of the Review Widget. If your store is using the legacy widget, this feature won't work.
Reviews already in the correct language: Reviews written in the same language as your store's primary language (or the customer's browsing language) won't be translated — they're already in the correct language.

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