Skip to main content

Integrating with Reviewbit to send review requests via WhatsApp

Updated over a week ago

In this guide, we'll show you how to set up the integration between Judge.me and Reviewbit. This integration allows you to import reviews collected via Whatsapp in Reviewbit to Judge.me.


How it works

Here’s a quick look at how reviews will be collected with Reviewbit:

  1. Your customer places an order.

  2. The order is marked as fulfilled in your store.

  3. We send the relevant order data to Reviewbit.

  4. Reviewbit then sends a WhatsApp message to the customer asking for a review.

  5. If the customer leaves a review, it will appear in your Reviewbit dashboard.

  6. Once you approve the review in Reviewbit, it will be pushed to Judge.me as a web review via API.

  7. The review will then appear on the corresponding product page through the installed Judge.me widgets.


Considerations

  • Reviews collected via Reviewbit won't be verified in Judge.me as they don't provide verification data that meets our standards.


Set up Reviewbit x Judge.me integration

Step 1: Install Judge.me and Reviewbit

Begin by installing Judge.me and Reviewbit

Step 2: Activate the integration

  • Access the Reviewbit admin panel.

  • Go to the Integrations section.

  • Select Judge.me and click on Activate Integration.

Step 3: Configure WhatsApp settings

  • In Reviewbit, proceed to the WhatsApp Settings.

  • Activate your WhatsApp review request feature if not already enabled.

  • Adjust message timing and the number of line items for sending requests according to your preferences.

Step 4: Fulfill orders in Shopify

Within the Shopify Orders dashboard, ensure that the phone number provided in your customer's order corresponds to their WhatsApp number.

Step 5: Monitor scheduled review requests

  • Check the Review Requests tab in Reviewbit.

  • As review requests are dispatched, your customers will receive WhatsApp messages and can submit their reviews directly.

Step 6: Approve and transfer reviews

  • After reviews are submitted, access them in the Reviews tab in Reviewbit.

  • Click the Approve button for each review.

  • This action approves the reviews within Reviewbit and forwards them to Judge.me.

  • You can access all approved reviews in the Judge.me Reviews dashboard at judge.me/index.

Important note:

  • This integration only sends new "Approved" reviews to Judge.me. Any old reviews approved before the integration will not be sent to Judge.me.

  • Reviews without an email address cannot be sent to Judge.me.

Did this answer your question?