Managing your reviews
How can I edit or update my review?
How can I edit or update my review?
Note:
For privacy and authenticity reasons, we’re unable to edit reviews on your behalf. Only you, the original reviewer, can update or change your reviews.
When you leave a review, a simple reviewer profile is automatically created using your email address. This profile lets you easily view, edit, or delete your reviews at any time — no manual account setup is required.
To edit your review:
Go to the Judge.me Reviews site.
Click Sign in on the top right.
Sign in instantly with your Google/Facebook account, or enter the email address you used to write the review and click Send Magic Link — we’ll email you a one-click sign-in link.
In the My reviews tab, click the pen icon on the right of the review you want to change.
There you can edit the following fields to your likings and click Save:
Field | What it means |
Name | Your display name in all reviews in the specific store |
Display as | How your name will display, in these formats:
|
Rating | Your rating for the store or product |
Review Title | The short summary of your review |
Review Body | Your review content |
Pictures | Your images and/or videos in the review |
YouTube URL | Any YouTube URL you added to the reviews |
How can I delete my review?
How can I delete my review?
Note:
For privacy and authenticity reasons, we’re unable to delete reviews on your behalf. Only you, the original reviewer, can delete your reviews.
When you leave a review, a simple reviewer profile is automatically created using your email address. This profile lets you easily view, edit, or delete your reviews at any time — no manual account setup is required.
To delete your review:
Go to the Judge.me Reviews site and click Sign in on the top right.
Sign in instantly with your Google/Facebook account, or enter the email address you used to write the review and click Send Magic Link — we’ll email you a one-click sign-in link.
In the My reviews tab, click the Trash icon next to the review you want to delete.
Click Yes to confirm.
The review will stay in your profile for 14 days before being permanently deleted.
If you change your mind after deleting a review, you can restore it during the 14-day window before it's permanently removed.
In the Reviews tab, find the deleted review and click Restore review.
Why don’t I see my review published yet?
Why don’t I see my review published yet?
When you submit a review, it first goes through the store’s moderation process before appearing online.
Many stores use moderation to:
Prevent spam or inappropriate content
Double-check details or resolve issues before publishing
If your review hasn’t appeared yet, it’s likely still under moderation. If you don’t see your review after some time, we suggest reaching out to the store directly for an update.
Do other people see my email address when I leave a review?
Do other people see my email address when I leave a review?
When submitted a review, your email address is never displayed publicly. Only the name you enter will appear next to your review.
If you notice your email address showing in your review, it’s likely because you accidentally included it in the review content itself. In that case, we recommend editing your review to remove the email address.
Review confirmation emails
I received a review confirmation email — what should I do?
I received a review confirmation email — what should I do?
When you leave a review on a store that uses Judge.me, we may send you an email asking you to confirm that the review came from you. This helps us verify reviews and build trust for other buyers.
If you did write the review:
In the confirmation email, you’ll see a button or link that says something like "Yes, it was me" or "Confirm my review". Just click that to confirm your review.
If you reply to the email (for example, by saying "Yes," "That was me," or "I left the review") instead of clicking the link, your review won’t be verified — to complete the process, please click the confirm button or link in the original confirmation email.
If you didn’t write the review:
No problem — if you don’t recognize the review, it may have been submitted using your email by mistake.
While the review won’t be marked as verified unless you confirm it, it may still appear on the store’s website.
To remove it:
Go to the Judge.me Reviews site and click Sign in on the top right.
Sign in using one of these options:
Enter the email address you used to write the review and click Send Magic Link — we’ll email you a one-click sign-in link.
Or sign in instantly with your Google or Facebook account.
Once signed in, go to the Reviews tab.
Find the review you want to delete.
Click the Trash icon then click Yes to confirm.
Order and product issues
The product didn't work for me. I want a refund / return / exchange
The product didn't work for me. I want a refund / return / exchange
We're sorry to hear the product didn’t meet your expectations.
Judge.me is a third-party app that helps stores collect product reviews from their customers. We’re not the seller and don’t have access to your order, so we can’t initiate exchanges, process refunds, or check your order status.
If you’re trying to contact the store where you made your purchase, we recommend replying directly to their order confirmation email or visiting their website to reach their customer service.
I didn't receive my product
I didn't receive my product
We’re sorry to hear you haven’t received your order.
Judge.me is a third-party app that helps stores collect product reviews from their customers. We’re not the seller and don’t have access to your order details, so we can’t track shipments or confirm delivery status.
If you’re trying to find out what happened to your order, we recommend contacting the store where you made your purchase by replying directly to their order confirmation email or visiting their website to reach their customer service.
Judge.me reviewer profile
How can I delete my account with Judge.me?
How can I delete my account with Judge.me?
When you leave a review on a store using Judge.me, a Judge.me reviewer account is automatically created for you. This account stores your personal data (name and email address) and the reviews you’ve submitted.
If you’d like to delete your Judge.me reviewer account, please email us directly at support@judge.me. For security reasons, account deletion requests must be made by email.
When requesting to delete your account, please provide us with all 3 of the following:
Your name
The email address linked to your Judge.me account.
Any other information that might help us identify your account (e.g. your most recent review, the date when you last received from us).
Once we verify your details, we’ll proceed to delete your account and associated personal data, including all reviews you’ve submitted across stores using Judge.me.
Email preferences
How can I unsubscribe?
How can I unsubscribe?
If you no longer want to receive review request or newsletter emails, there are a few ways to unsubscribe depending on the type of email:
Unsubscribe from a store’s review request emails: If you only want to stop receiving review request emails from one store, click the Unsubscribe link at the bottom of any review request email from that store.
Unsubscribe from all review request emails from all stores using Judge.me: If you’ve received review request emails from multiple stores and want to stop receiving them altogether, you can contact support@judge.me and we’ll remove you from all review request emails. However, if you make a new purchase from a store that uses Judge.me in the future, you may still receive a review request for that new order.
Unsubscribe from Judge.me newsletters: If you want to stop receiving Judge.me product updates or newsletters, click the Unsubscribe link at the bottom of any Judge.me newsletter email.
Trust and safety
Are you associated with the store I bought from?
Are you associated with the store I bought from?
Judge.me is a third-party reviews platform that some online stores use to collect and display customer reviews. If you’re seeing "Judge.me" on a review form or in a review email, it usually means the store is using review software powered by Judge.me.
That said, Judge.me is not the seller, and we’re not involved in payments, shipping, returns, or customer service for the store. We also don’t endorse stores simply because they use our software.
For privacy and safety reasons, we typically can’t confirm whether a specific store is a Judge.me merchant. If you have concerns about a purchase, the best next step is to contact the store directly or seek help through your payment provider or relevant consumer protection channels.
You can review our policies here:
Terms: https://judge.me/terms
Privacy: https://judge.me/privacy
Do you have a fraud prevention procedure?
Do you have a fraud prevention procedure?
Judge.me has measures in place to help protect the integrity of reviews and reduce abuse of our platform. For example, we monitor for suspicious activity and spam patterns, and we can take action when we detect misuse or policy violations related to reviews.
However, Judge.me is a reviews platform—not a marketplace or payment processor. That means we can’t verify a store’s transactions, confirm whether a purchase was legitimate, or investigate/refund orders. If your concern is about an order or payment, the fastest route is usually your bank/credit card provider or the relevant consumer protection channels.
You can also review our policies here:
Terms: https://judge.me/terms
Privacy: https://judge.me/privacy