Available on the Free plan
Moving to Judge.me Email from another email provider? Import your email templates so you don't have to rebuild every design by hand. We turn each email into a template you can edit, and you check it against the original before it's added.
How importing templates works
The import has 3 steps in the app:
Upload: You add saved copies of your emails, or paste their HTML.
Brand: We read your colors, fonts, and logo from your emails, and you confirm them. This step is skipped if you already confirmed your brand in an earlier import, or your brand is already set up.
Review: You compare each converted template with your original, then accept it or discard it.
Nothing is added to your templates until you accept it. Accepted templates show on the Your templates tab of the Templates page, where you can edit them like any other template.
Your emails convert in the background, so you can leave the page while they do. While templates are waiting for you, the Templates page shows an Imported templates to review banner. Waiting templates are kept until you accept or discard them.
What can change in your templates
Your templates follow your brand and use our editor's blocks, so some things look different from the original. The review page lists each change under Changed for you, with the reason. The most common changes are:
A font that isn't available in emails is replaced with the closest free font.
A section with a separate phone version keeps only its desktop version.
A border style we don't have is replaced with a solid border.
A section our blocks can't rebuild is kept as HTML. You can edit it as code, but it doesn't follow your brand.
Your old provider's click tracking is removed from links. Links that redirect, such as an old social media address, count as tracked too.
Images built into the email file can't be copied. Add them again in the editor.
Dark mode styles from your old emails aren't kept.
Content your old provider fills in when it sends, such as product feeds, is removed. Add our blocks or merge fields in the editor if you need them.
Considerations
Before you import your templates, review the following considerations:
Template import includes 30 templates in total on the Free plan. Past that, the other emails wait under Over your free limit and convert once you upgrade to the Awesome plan.
On the Free plan, each email we convert counts toward your 30 free templates, even if you discard it. Emails we couldn't convert don't count.
You can add up to 50 emails at a time, and up to 200 emails an hour.
Each file can be a saved email (.eml) or an HTML file (.html or .htm), up to 10 MB.
Images in your emails are copied into your image library and count toward its limit. If there isn't room, choose fewer emails or delete images you no longer need.
The brand you confirm in the import applies to every email you create, not only the imported ones.
Only templates are imported, not flows. To rebuild a flow, import each of its emails as a template, then apply it to the flow email.
You can't import templates on a phone. Open Judge.me Email on a desktop.
Import your templates
Step 1: Save your emails as files
To save your emails from your old email provider as files:
From your old email provider, send yourself a test of each email you want to import.
From your inbox, save each test email as a file. In Apple Mail, drag the message to your desktop.
If your old provider exports emails as HTML, you can paste the HTML in Step 2 instead.
Step 2: Upload your emails to Judge.me Email
Available on the Free plan
To upload your emails to Judge.me Email:
From your Judge.me Email app, go to Templates.
Click Import templates.
Click Add files, then choose your saved email files.
Optional: Click Remove next to any email you don't want to import.
Click Continue.
To paste an email's HTML instead of uploading a file:
From your Judge.me Email app, go to Templates.
Click Import templates.
Click Paste HTML instead.
In the field, paste the HTML of one email.
Click Add email.
Click Continue.
Step 3: Confirm your brand in Judge.me Email
Available on the Free plan
Note: This step only applies to stores that haven't changed thier branding settings before.
To confirm the brand Judge.me Email read from your emails:
On the Confirm your brand page, choose a value for each settings
Once done, click Confirm brand.
Step 4: Review and accept your templates in Judge.me Email
Available on the Free plan
To review and accept your imported templates:
On the Review your templates page, click Review next to a template.
For Version shown, select Original or In Judge.me Email to compare the two.
Under Needs your decision, complete each item, such as a link we couldn't follow or a product we couldn't find in your store.
Click Accept template.
To accept every template that's ready at once, click Accept all ready on the Review your templates page. If a template doesn't look right, click Report a problem on its review page. We'll get your original email and our version with your note.
Troubleshoot
An imported email couldn't convert in Judge.me Email
An imported email couldn't convert in Judge.me Email
If an email shows under Couldn't convert, we couldn't turn it into a template. Click Try again. If it still doesn't convert, or the email is too large for our editor, contact support and we'll move it for you.
Judge.me Email says a file isn't an email
Judge.me Email says a file isn't an email
If you see This file isn't an email, the file isn't a saved email or an HTML file. If you see This email saved as rich text, your mail app saved the message as a document. In Apple Mail, drag the message to your desktop to save it as an email, then upload it again.
Resources
See our latest updates:
➡️ Check our Unboxed page to discover newly launched features and improvements from Judge.me.