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Managing subscribers and consent

View your subscribers synced from Shopify, understand consent statuses, and filter your list.

Available on the Free plan

The Subscribers page shows everyone who can receive your emails. Your list is synced from Shopify, so you add, edit, and tag subscribers in Shopify — Judge.me Email keeps its list up to date automatically.


How it works

All subscribers come from Shopify. When customers subscribe (through your popup, at checkout, or in Shopify), they appear here with their consent status. To force an update, click Refresh now; the page shows when it last synced.

The list shows these columns:

  • Customer — links to the customer in Shopify.

  • Consent status

  • Signup source

  • Signed up and Last updated

Consent statuses

  • Subscribed — opted in and can receive marketing emails.

  • Pending — signed up but hasn't confirmed yet (with double opt-in on).

  • Unsubscribed — opted out of marketing emails.

    • This also covers addresses that hard-bounced: once an address fails to deliver, Judge.me Email stops sending to it and marks it Unsubscribed automatically, the same as any other opt-out.

Find and filter subscribers

  • Use the tabs to view All, Subscribed, Pending, or Unsubscribed.

  • Search by email to find a specific person.

  • Filter by Source (such as Popup or Checkout) or by Tag.


Considerations

  • There's no way to check if an address is valid before you send to it. Judge.me Email only learns an address is bad after a real send bounces.

  • If your Email performance dashboard shows a high bounce rate warning, you don't need to manually remove anything. Addresses that hard-bounce are already unsubscribed automatically, the moment they bounce — the warning is telling you something about where these addresses came from, not asking you to clean up a list by hand.

  • There's no separate filter for "why" someone is unsubscribed. A bounced address, a manual opt-out, and a spam complaint all just show as Unsubscribed — you can't tell them apart in this list.

  • Because the list mirrors Shopify, there's no import or export here. To add, tag, or remove customers, manage them in your Shopify admin — the changes sync back into Judge.me Email.


Resources

  1. Follow us on LinkedIn:

    📢 Stay in the loop! Follow Judge.me on LinkedIn for the latest product updates, tips, and feature launches.

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