Goose & Gander

Based on 42555 reviews
88%
(37646)
6%
(2726)
3%
(1088)
1%
(531)
1%
(564)
Product Reviews (42239) Shop Reviews (316)
2 months ago about Goose & Gander
Verified Laura said:

Brilliant customer service

I got in touch recently about a Christmas present that had gained some loose threading after one wear. Within the hour I had a response offering to replace my item. Tara was brilliant and efficient. She even agreed to send the item in a different colour for me! Got the tracking details the next day and the item is on its way. Very impressed with Tara and the team, thank you so much for your help! 👏🙌

2 months ago about Goose & Gander
Verified Amanda said:

Fab clothing, amazing customer service

I bought my daughter the winter sweatshirt which was fab and she was delighted with it. Unfortunately when we were travelling the airline destroyed my bag and my daughters sweatshirt - she was gutted. However, I got in touch with Rosie at customer service who was brilliant and managed to get a new sweatshirt made even though the design and colour was no longer on the website. Outstanding service and great products, will definitely be buying from here again, would definitely recommend.

2 months ago about Goose & Gander
Verified JIll C. said:

Not good quality

Bought for my daughter’s Christmas present but it’s quite thin and feels pretty cheap material. So she was disappointed .

2 months ago about Goose & Gander
Kelsey S. said:

Customer support

I have had some great service from Rosie following issues with a couple of products. The team exceeded my expectations and resolved the issues much quicker than expected. Thankyou so much Rosie and team

2 months ago about Goose & Gander
Verified Abi M. said:

The customer service is unmatched

I had an issue with one of the limited edition fleece hoodies (the drawstring was broken when it arrived) and I was really upset as it was a present from my boyfriend for Christmas, but after emailing the goose and gander customer service, they sorted it within an afternoon, sending me a replacement straight away! a big shoutout to Rosie who helped me, her communication was brilliant and she sorted things for me so efficiently! thank you goose and gander, I have literally bought half of your entire collection and after this brilliant experience, I will continue to buy the rest! :)

2 months ago about Goose & Gander
Verified Chelsea S. said:

Bad quality

Received this today despite ordering mid December. Was looking forward to it arriving to be disappointed by the awful quality! Rubbish feeling material, the print looks like I done it myself. Really disappointed despite having other items from G&G of much better quality

3 months ago about Goose & Gander
L.F. said:

Disappointing

I’ve ordered from Goose and Gander a few times so asked for a fleece for Christmas. I had left it too late to order a large in the range I wanted so I compromised and asked for a plan in grey one. Opened it at Christmas and although a large was ordered the fleece was a medium. No choice on postage so £3.99 in total and no way to contact before January 2nd. Overall very disappointing.

3 months ago about Goose & Gander
Verified Dan said:

10 days to ship a hoodie. . .

Ordered on the 12th Dec with express delivery as its a 'Christmas present' g&g proceed to wait until the Friday before Christmas (22nd) to ship the item after not replying to emails after they've stated they'd respond in 48 hrs , feel scammed out of my cash

3 months ago about Goose & Gander
Verified Rebecca M. said:

Wish it could have been 5 stars

Great hoodie, lovely quality and good price. Would order again however couldn’t give 5 stars as customer service isn’t very good. Long delivery time and when I contacted them for an update it took 2 website messages, 1 email, 1 Facebook comment and 1 DM to get a reply. If I’d been told the delivery date at any point I would have given the 5 stars. Hope this helps in improving customer service as otherwise really happy.

3 months ago about Goose & Gander
Verified Hannah G. said:

Great experience

I had ordered 3 items for presents, 2 came and we realised they may be too small so I contacted customer service who were very helpful in getting me an exchange sorted when the online portal didn’t work for me. It has now been sorted and the new items fit perfectly and are amazing quality and look great! Thankyou Tara and team x

3 months ago about Goose & Gander
C.G. said:

Great customer service & products

My original order got lost in the post - Rosie from customer service was super prompt at coming back to me with a replacement order. Thank you!
Sweatshirt that arrived is beaut and super soft

4 months ago about Goose & Gander
Verified Stacey H. said:

First class customer care

This morning I discussed a pricing query with Rosie and Tara. They were absolutely brilliant. Helped in a speedy and friendly manner. Customer service at its best!

5 months ago about Goose & Gander
Verified E.B. said:

Not the best quality

The design is super sweet but unfortunately the quality isn’t the best. For the price the jumper is very thin and has started bobbling after a few wears. It also had a chemically smell when it arrived. Love the designs but unfortunately won’t be purchasing from here again

5 months ago about Goose & Gander
b.s. said:

brilliant customer service

my parcel unfortunately did not end up getting delivered because of the postal service. i emailed goose and gander and the customer service team got straight back to me and sent another pair out. couldn’t of asked for a better resolution!!

6 months ago about Goose & Gander
Chelsea said:

Once you go G&G there's no going back

Love this brand, their designs, quality and customer service are all five-star. Really happy with my tees and how versatile they are. Can't wait to invest in some jumpers for the autumn and winter seasons :)

6 months ago about Goose & Gander
Verified Georgia said:

great product

ordered some joggers in a size small and they are so comfortable, definitely my favourite pair i own, normal i struggle to find joggers that are the right fit as i am quite short but these are a great length, maybe the tiniest bit too long but then again i am 5’1 so that was always going to happen but over all they are amazing

6 months ago about Goose & Gander
Pip said:

Amazing!!

Ordered 3 t-shirts as presents. Can’t fault - fast delivery and good quality tshirts

6 months ago about Goose & Gander
Verified Lauren said:

Great quality and love the designs

I’m a reoccurring customer. I love the designs and colours available and the quality and delivery is great

6 months ago about Goose & Gander
Verified Lilly P. said:

Amazing customer service

I never EVER write reviews but I needed to for this company. I received a jumper which was great quality but got bobbles on after one wash (I didn’t follow washing instructions correctly from G&G so not their fault at all) and I emailed over to explain, prompt response and sent me out a replacement out of curtesy. Can honestly say it is the best customer service I have received in years. Thanks guys :) I will definitely be returning.

7 months ago about Goose & Gander
E.K. said:

Great product, good ethos

I didn't really know too much about this brand, I've only seen the adverts on Instagram. But I saw a hoodie that I liked and went for it. The package came within a few days. The quality is amazing, and it just looks so cool. The packaging is what really impressed me. NO PLASTIC PACKAGING 🙌🙌 A paper jiffy bag, no pointless plastic wrapping inside, a small paper envelop with the receipt. Very impressed, I will be buying again. More companies need to take note ❤🧡💛💚💙💜

7 months ago about Goose & Gander
Verified Vilisava I. said:

Amazing clothes and team!

Lovely quality hoodies and t-shirts! The customer support is amazing! I had some issues with the courier, but Tara and Anna dealt with everything and were extremely helpful and friendly!

7 months ago about Goose & Gander
Verified Susan H. said:

Excellent quality and very comfortable

The zip up hoodie that I purchased is great. Very comfortable, soft fabric, versatile and excellent value. I love it! The quality is superb, G&G is now a go to brand.

8 months ago about Goose & Gander
Verified Lucy said:

Best ever

Love love love the clothes! Do go for a bigger size though! Customer service is incredible! Shout out to Anna and Tara for responding so quick and helping me out!

8 months ago about Goose & Gander
Verified Tegan said:

Top tier quality & service

The quality never EVER fails from G&G.
I own a few pieces from here now and i’ll continue to support this business! The items themselves are high quality and i cannot fault the service. Always a happy customer! :)

8 months ago about Goose & Gander
Verified Jude said:

Great quality & true to size

Have received my first order from Goose & Gander.
T shirts & sweatshirt are really good quality and true to advertised sizing.
Love the designs & will definitely be placing another order.