Brilliant customer service
I got in touch recently about a Christmas present that had gained some loose threading after one wear. Within the hour I had a response offering to replace my item. Tara was brilliant and efficient. She even agreed to send the item in a different colour for me! Got the tracking details the next day and the item is on its way. Very impressed with Tara and the team, thank you so much for your help! 👏🙌
Fab clothing, amazing customer service
I bought my daughter the winter sweatshirt which was fab and she was delighted with it. Unfortunately when we were travelling the airline destroyed my bag and my daughters sweatshirt - she was gutted. However, I got in touch with Rosie at customer service who was brilliant and managed to get a new sweatshirt made even though the design and colour was no longer on the website. Outstanding service and great products, will definitely be buying from here again, would definitely recommend.
Not good quality
Bought for my daughter’s Christmas present but it’s quite thin and feels pretty cheap material. So she was disappointed .
Customer support
I have had some great service from Rosie following issues with a couple of products. The team exceeded my expectations and resolved the issues much quicker than expected. Thankyou so much Rosie and team
The customer service is unmatched
I had an issue with one of the limited edition fleece hoodies (the drawstring was broken when it arrived) and I was really upset as it was a present from my boyfriend for Christmas, but after emailing the goose and gander customer service, they sorted it within an afternoon, sending me a replacement straight away! a big shoutout to Rosie who helped me, her communication was brilliant and she sorted things for me so efficiently! thank you goose and gander, I have literally bought half of your entire collection and after this brilliant experience, I will continue to buy the rest! :)
Bad quality
Received this today despite ordering mid December. Was looking forward to it arriving to be disappointed by the awful quality! Rubbish feeling material, the print looks like I done it myself. Really disappointed despite having other items from G&G of much better quality
Disappointing
I’ve ordered from Goose and Gander a few times so asked for a fleece for Christmas. I had left it too late to order a large in the range I wanted so I compromised and asked for a plan in grey one. Opened it at Christmas and although a large was ordered the fleece was a medium. No choice on postage so £3.99 in total and no way to contact before January 2nd. Overall very disappointing.
10 days to ship a hoodie. . .
Ordered on the 12th Dec with express delivery as its a 'Christmas present' g&g proceed to wait until the Friday before Christmas (22nd) to ship the item after not replying to emails after they've stated they'd respond in 48 hrs , feel scammed out of my cash
Wish it could have been 5 stars
Great hoodie, lovely quality and good price. Would order again however couldn’t give 5 stars as customer service isn’t very good. Long delivery time and when I contacted them for an update it took 2 website messages, 1 email, 1 Facebook comment and 1 DM to get a reply. If I’d been told the delivery date at any point I would have given the 5 stars. Hope this helps in improving customer service as otherwise really happy.
Great experience
I had ordered 3 items for presents, 2 came and we realised they may be too small so I contacted customer service who were very helpful in getting me an exchange sorted when the online portal didn’t work for me. It has now been sorted and the new items fit perfectly and are amazing quality and look great! Thankyou Tara and team x
Great customer service & products
My original order got lost in the post - Rosie from customer service was super prompt at coming back to me with a replacement order. Thank you!
Sweatshirt that arrived is beaut and super soft
First class customer care
This morning I discussed a pricing query with Rosie and Tara. They were absolutely brilliant. Helped in a speedy and friendly manner. Customer service at its best!
Not the best quality
The design is super sweet but unfortunately the quality isn’t the best. For the price the jumper is very thin and has started bobbling after a few wears. It also had a chemically smell when it arrived. Love the designs but unfortunately won’t be purchasing from here again
brilliant customer service
my parcel unfortunately did not end up getting delivered because of the postal service. i emailed goose and gander and the customer service team got straight back to me and sent another pair out. couldn’t of asked for a better resolution!!
Once you go G&G there's no going back
Love this brand, their designs, quality and customer service are all five-star. Really happy with my tees and how versatile they are. Can't wait to invest in some jumpers for the autumn and winter seasons :)
great product
ordered some joggers in a size small and they are so comfortable, definitely my favourite pair i own, normal i struggle to find joggers that are the right fit as i am quite short but these are a great length, maybe the tiniest bit too long but then again i am 5’1 so that was always going to happen but over all they are amazing
Amazing!!
Ordered 3 t-shirts as presents. Can’t fault - fast delivery and good quality tshirts
Great quality and love the designs
I’m a reoccurring customer. I love the designs and colours available and the quality and delivery is great
Amazing customer service
I never EVER write reviews but I needed to for this company. I received a jumper which was great quality but got bobbles on after one wash (I didn’t follow washing instructions correctly from G&G so not their fault at all) and I emailed over to explain, prompt response and sent me out a replacement out of curtesy. Can honestly say it is the best customer service I have received in years. Thanks guys :) I will definitely be returning.
Great product, good ethos
I didn't really know too much about this brand, I've only seen the adverts on Instagram. But I saw a hoodie that I liked and went for it. The package came within a few days. The quality is amazing, and it just looks so cool. The packaging is what really impressed me. NO PLASTIC PACKAGING 🙌🙌 A paper jiffy bag, no pointless plastic wrapping inside, a small paper envelop with the receipt. Very impressed, I will be buying again. More companies need to take note ❤🧡💛💚💙💜
Amazing clothes and team!
Lovely quality hoodies and t-shirts! The customer support is amazing! I had some issues with the courier, but Tara and Anna dealt with everything and were extremely helpful and friendly!
Excellent quality and very comfortable
The zip up hoodie that I purchased is great. Very comfortable, soft fabric, versatile and excellent value. I love it! The quality is superb, G&G is now a go to brand.
Best ever
Love love love the clothes! Do go for a bigger size though! Customer service is incredible! Shout out to Anna and Tara for responding so quick and helping me out!
Top tier quality & service
The quality never EVER fails from G&G.
I own a few pieces from here now and i’ll continue to support this business! The items themselves are high quality and i cannot fault the service. Always a happy customer! :)
Great quality & true to size
Have received my first order from Goose & Gander.
T shirts & sweatshirt are really good quality and true to advertised sizing.
Love the designs & will definitely be placing another order.