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Integrating with LoyaltyLion to offer points for reviews

Updated this week

By integrating Judge.me with LoyaltyLion, you can use loyalty points to incentivize customers to leave a review.


How it works

Here’s what happens after Judge.me x LoyaltyLion integration is enabled:

  1. Your customer leaves a review.

  2. We check if the customer and their review qualify for a reward based on your settings. Reviews don’t need to be published to qualify.

  3. If they meet all requirements, we send an activity notification to LoyaltyLion.

  4. LoyaltyLion will then award points to the customer based on your custom rule.


Set up the LoyaltyLion integration

Step 1: Create custom rule in LoyaltyLion

To add a new custom rule in LoyaltyLion:

  • From your LoyaltyLion admin, go to Manage.

  • Go to Rules in the left menu.

  • Click Create new rule on the top right.

  • Select Custom rule (available on LoyaltyLion’s Classic plan or higher).

  • In the Details section, adjust the following fields:

    • Identifier: Enter "judgeme_review"

    • Points: Enter the point you want to award for the review

    • Approval method: choose from the following options:

      • "Immediate" - an activity will be approved immediately and the customer will receive points for writing a review automatically

      • "Trigger" - a review will receive a pending status and you will have to approve it manually in order for your customers to receive points

    • Limit: Set how many times to give points per day/week/month/year

  • Adjust the settings in the Display section to your likings.

  • Click Create rule.

Step 2: Create an API Key in LoyaltyLion

To create an API Key in LoyaltyLion:

  • From your LoyaltyLion admin, go to Manage.

  • Go to API keys at the bottom of the left menu.

  • Click Create API key.

  • Name your key "Judge.me".

  • For Scopes, select "read_customers" and "write_customers".

  • Click Create.

  • Copy the API key you've just created.

Step 3: Add the API key in Judge.me

To add LoyaltyLion API key in Judge.me:

  • From your Judge.me admin, go to Settings > Integrations.

  • Search for LoyaltyLion, then click the LoyaltyLion integration card.

  • In the Connect section, choose:

    • "Enable LoyaltyLion" to enable the integration

    • "Disabled" if you want to stop using the integration

  • In the LoyaltyLion section, paste the API key you copied from Step 2.

  • Click Save.

Step 4: Set the reward conditions

Once you have integrated Judge.me with LoyaltyLion, you can use Judge.me native settings to set up your reward conditions:

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