Available on the Free plan
AeonicX is an AI customer support chatbot for Shopify stores. By connecting Judge.me with AeonicX, your chatbot can use published review content to answer product questions, make review-informed recommendations, and display star ratings and customer quotes in chat.
How it works
When you connect Judge.me with AeonicX, your published reviews become available to the AI chatbot:
You authorize AeonicX through Judge.me OAuth with read-only access.
AeonicX imports your published Judge.me reviews, matched to products by Shopify product ID.
The chatbot uses review content as supporting evidence when answering product questions and making recommendations.
Product cards shown in the chatbot can include star ratings and customer quotes from your reviews.
AeonicX identifies recurring themes across reviews and shows how many customers mentioned each theme.
AeonicX only reads your published reviews. It never writes, edits, replies to, or deletes anything in Judge.me. Review content is treated as customer feedback, not as factual product data — your merchant-provided business information remains the source of truth for factual answers.
Considerations
This integration requires a paid plan on AeonicX (a 14-day free trial is available). Please check AeonicX's Shopify App Store listing for details.
This integration is developed and maintained by the AeonicX team. While we're happy to guide you where we can, the AeonicX support team will be best equipped to assist you with any questions or issues.
How to set it up
Before you begin
Install the Judge.me Product Reviews app
Install the AeonicX app
Step 1: Connect Judge.me in AeonicX
Open the AeonicX app from your Shopify admin under Apps.
Go to Configuration, then open the Integrations tab.
Find the Judge.me Reviews card.
Click Connect with Judge.me.
You are redirected to Judge.me's consent screen. Approve the read-only access.
You are returned to AeonicX. The card now shows a green Connected badge and your review counts.
Step 2: Enable the chatbot on your storefront
Open your Shopify theme editor.
Turn on the AeonicX app embed.
Click Save.
The chat widget appears on your storefront and can now use your Judge.me reviews when answering product questions.
Troubleshoot
Reviews are not showing in the chatbot after connecting
Reviews are not showing in the chatbot after connecting
Issue:
The chatbot does not reference any review content after connecting Judge.me.
Why it happens:
AeonicX imports your reviews after connecting. Depending on the number of reviews, this may take a few minutes to complete.
How to fix:
Wait a few minutes for the import to finish, then try asking the chatbot about a product with published reviews. You can check the review count on the Judge.me card in AeonicX to confirm the import is complete.
Authorization fails or shows a store mismatch error
Authorization fails or shows a store mismatch error
Issue:
The OAuth connection is refused and AeonicX shows both store names.
Why it happens:
AeonicX matches Judge.me reviews to Shopify products by product ID. If you authorize from a different Judge.me store than the one installed in Shopify, the connection is refused to prevent mismatched data.
How to fix:
Make sure you authorize the integration using the same store where both AeonicX and Judge.me are installed.
A deleted or hidden review still appears in the chatbot
A deleted or hidden review still appears in the chatbot
Issue:
Content from a review you marked as spam or archived still shows up in chatbot responses.
Why it happens:
AeonicX needs to sync again to reflect changes made in Judge.me.
How to fix:
In AeonicX, open the Configuration page, find the Judge.me Reviews card, and click Sync now. After syncing, the deleted or hidden review is removed from chatbot responses.
Resources
See our latest updates:
➡️ Check our Unboxed page to discover newly launched features and improvements from Judge.me. See what's new and start using the latest updates to grow your store.